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Thank you for your interest in visiting the United States of America.

You are planning to travel to the United States of America on either a non-immigrant visa (temporary stay) or immigrant visa (permanent stay).  This section gives you full details of services provided by the U.S. Embassy in Kinshasa, Democratic Republic of the Congo.

We have endeavored to provide as much information as possible here on our website about the processes and applicable U.S. laws.  If you cannot find the information you seek directly on our site, you will also find links on the right hand side to other U.S. government sites that can provide additional information on visas, immigration, and travel to the United States of America.

Customer Service Statement to Visa Applicants

The Department of State manages the visa process strictly but fairly in order to best protect the United States.  We are committed to the essential openness for which the United States has always been known.  Travel to the United States is welcomed and encouraged. 

We promise to you, the visa applicant, that:  

  • We will treat you with dignity and respect, even if we are unable to grant you a visa.
  • We will treat you as an individual and your case as unique.
  • We will remember that, to you, a visa interview may be a new or intimidating experience and that you may be nervous.
  • We will use the limited time available for the interview to get as full a picture as possible of your travel plans and intentions.
  • We will use our available resources to fairly assist all applicants to get appointments to allow travel in time for business, study, and other important obligations.
  • We will post detailed and accurate information on visa requirements and application procedures on every Embassy and Consulate website.
  • We will provide information on nonimmigrant appointment waiting times at every Embassy and Consulate posted on
  • We will explain the reason for any visa denial to you.

Furthermore, if you are a:

  • Student, we will make every effort to ensure that you get an appointment and, if qualified, a visa in time to start classes.
  •  Medical and humanitarian emergency traveler, we will expedite processing for those dealing with life threatening emergencies.
  •  Business traveler, we will establish appropriate mechanisms to facilitate business travel and expedite cases of particular concern to American business.

At the same time, we expect you, the visa applicant, to:

  • Plan your travel and visa application as far in advance as possible.
  • Complete your application fully and accurately.
  • Be forthcoming about your purpose and plans.
  • Prepare for your interview by being able to clearly and concisely describe your intentions.

Visa System Technical Problems- August 2014

  • The U.S. Department of State is currently experiencing technical problems with its visa system, which are affecting global operations.  This issue is worldwide and is not specific to any particular country or visa category.  We recognize and deeply regret the inconvenience to travelers.  We are doing everything possible to return passports with visas as soon as we are able to complete processing.  We regret that we are currently unable to predict how long the delay will be.
    Applicants who interviewed with the U.S. Embassy after July 20 and who would like their passports returned to them without the U.S. visa may contact and provide their name and passport number.
    Applicants who have an urgent need to travel to the United States may contact with their name, passport number, and nature of the emergency.  Please understand that only true emergencies of an extraordinary humanitarian nature can be considered for exceptional handling. 
    We appreciate your patience as we work to resolve this matter and apologize for the inconvenience.
    For more information, please visit 
    We have made significant progress and issued most of the delayed visas worldwide.  We are working to bring our systems back to full operational capacity.
    We continue to prioritize immigrant visas, adoption cases, and emergency nonimmigrant visa cases.  We are printing visas for these cases with very few delays.
    Please check with the embassy or consulate where you will apply for additional information.  

    Please see our FAQs for further information.

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